Customer Help Desk
  Contract customers
benefit from a web
based help desk facility
to manage work activities,
with service calls being logged
24/7 via a secure portal through
our web-site.

Once logged the service call can be tracked through to completion. This system is user name and password protected and gives secure access and visibility to a customer’s building and asset registers.

Each item of equipment is listed and has a dedicated maintenance regime assigned to it with agreed dates for each service visit.

This system also allows us to have a better understanding of client individual requirements and for service calls ensures that an engineer with the correct skill set is sent to site.

By adopting this latest technology JCA Maintenance offer an unrivalled level of information to clients. With access to real time information relating to all aspects of the service we will be providing, we believe that an informed client is better placed to make decisions that relate to the continued successful running of their building.

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Wednesday, 08 September, 2010

Services Include:

  • Building Engineering Services
  • IT Physical Infrastructure


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